Desjardins Financial Security adheres to highly rigorous security procedures to make your experience on our site a safe one.
Secure Section Indicator
To help you quickly identify sections that are in a secure environment, we have added a secure section indicator at the top right-hand corner of the page. If you need more information on security features while surfing in secure sections, click on the icon. It will bring you to this section on why is this site so secure.
Browser Version
Our sites have been optimized to support the following browsers, all of which provide strong encryption capabilities. These browsers use secure SSL protocols and will activate them automatically when you access your personal file.
Desjardins Financial Security Site
Windows PC
- Microsoft Internet Explorer: Version 6.0 and +
- Firefox: Version 1.5 and +
MAC
- Safari: Version 1.3.9 and +
Group Insurance Site
Windows PC
- Microsoft Internet Explorer: Version 4.01 and +
- Firefox: Version 1.4 and +
MAC
- Microsoft Internet Explorer: Version 4.5 and +
- Firefox: Version 1.4 and +
Firefox
Important notice regarding the use of Adobe reader: if your browser is Firefox, you may have problems with the Adobe Reader software. This is why we recommend un-installing, then reinstalling the software:
- Go to the Windows Control Panel, double-click "Add/Delete Programs."
- Click on "Change or Delete Programs."
- Select Adobe Reader in the drop-down list then click on "Delete."
- Follow the steps for un-installing Adobe Reader. (These steps may vary from one version to another).
- To finish, download the new Adobe Reader using the link on the forms page.
Representatives' Site (Webi)
Windows PC
- Microsoft Internet Explorer: Version 4.01 and +
Group Retirement Savings - Online Integrated Retirement Management Centre
Windows PC
- Microsoft Internet Explorer: Version 6.0 and +
- Firefox: Version 1.5 and +
MAC
- Safari: Version 1.3.9 and +
Security Sockets Layer (SSL)
This site uses the industry-standard Security Sockets Layer (SSL) technology to allow encryption of potentially sensitive information such as your name and address. SSL provides an encrypted communication session between your Web browser and a Web server. When sensitive information is being sent over the Internet, SSL verifies that the information has not been altered in any way during transmission.
Encryption
Encryption is a means of scrambling information for transmission. The information is encrypted (coded) at one end and decrypted (decoded) upon receipt at the other end. To use this site, you need to use a security-enabled browser such as Microsoft Internet Explorer 4.01 and higher (PC users) or 4.5 and higher (MAC users) and Netscape 4.08 and higher (PC and MAC users). However, the Individual Network's Extranet (Webi) does not support MAC applications.
The personal information you send us is encrypted, making it extremely difficult to read even if it is wrongfully intercepted.
The minimum encryption level required to access secure sections of Desjardins Financial Security web site is 128 bit encryption, the strongest and most secure form of encryption available in North American Internet browsers.
Firewalls
Firewalls are another security feature of our site. Firewalls are designed to prevent unauthorized access to Desjardins Financial Security's computer systems from external sources. They are like an industrial strength combination lock designed to keep our internal databases and computer systems securely separate from the Web. Internet data flows through a series of safety checkpoints on its way to and from our internal systems. Only authorized messages or transactions enter our computer environment.
Authentication
Authentication is another security feature of our site. This is the process by which financial institutions and an individual can verify each other's identity during the exchange of personal or financial information. When they log on, clients are authenticated via usernames and passwords. Clients can make sure that they are actually dealing with Desjardins Financial Security and not a malicious third party by examining a secure page certificate.
Cookies
Cookies are a block of text a site places in a file on your computer's hard drive. While a code in the cookie file enables the site to label you as a particular user, it doesn't identify you by name or address. Your privacy and security is not compromised when you accept a cookie from our Website.
If you are still uncomfortable with submitting personal information via the Internet for any reason, please feel free to contact us.
Need assistance? Call 1-866-647-5013. Our customer service representatives will be happy to help you!