When you purchase Travel Insurance, you generally benefit from an assistance service you can use during or even before a trip. The typical services usually offered are as follows*: 

• 24-hour toll-free telephone assistance;
• Help finding physicians or health care facilities;
• Assistance with hospital admission;
• Transportation of the insured who requires emergency care;
• Repatriation of insureds to their city of residence, as soon as their health permits, and repatriation of their travelling companion, spouse or children;
• Routine arrangements in the event of death;
• Delivery of medical assistance and medication if the insured is too far from a health care facility;
• When advised by the attending physician, the necessary arrangements for a family member to join the insured if not already accompanied by an adult (if confined to hospital for at least seven days);
• Communication to the insured's close friends or family in the event of an emergency;
• Help in replacing lost or stolen tickets, identification papers or official documents required to continue the trip;
• Help in finding lost or stolen baggage;
• Assistance with language barriers;
• Information before departure about passports, visas and vaccinations required in the country of destination;
• Assistance in the event of accidents or legal problems.
   

* Services provided by Sigma Assistel, a subsidiary of Desjardins Financial Security
specializing in assistance services.