The death of a loved one is a difficult and stressful life event. At Desjardins Financial Security (DFS), we want to help make the insurance claims process, which can vary according to circumstances, easier for you. Don't hesitate to contact your representative or a DFS customer support officer at any time if you need assistance.
How do I go about submitting my claim?
To file a death claim, you need to complete the "Declaration of Rightful Claimant - Death" form, which one of our customer support officers will be happy to send you.
If you have a copy of the insurance policy, look for the name of the representative you can also contact for help with this process.
What documents do I have to provide?
You may be asked to submit various documents, depending on the circumstances and the designated beneficiary. However, birth and death certificates for the deceased are always required. In some cases, you may also be asked for medical reports and the deceased's will, his or her marriage contract or divorce decree (where applicable), or a declaration of heredity (Quebec).
Where and how do I obtain a death certificate?
In Quebec
Death certificates are issued by the Directeur de l'état civil. The "Request for certificate or copy of act" form is available at caisses populaires, Communication Québec offices, church rectories, CLSCs, courthouses, and funeral homes, or it can be downloaded from the Directeur de l'état civil Website.
Le Directeur de l'état civil
Ministère des Relations avec les citoyens et de l'Immigration
2535, boulevard Laurier
Sainte-Foy, Quebec
G1V 5C5
Phone: (418) 643-3900
Fax: (418) 646-3255
In Montréal
Phone: (514) 864-3900
Fax: (514) 864-4563
Elsewhere in Quebec:
Toll free: 1 800 567-3900
In the other provinces and territories
To obtain birth, death or marriage certificates, contact the vital statistics agency of the province where the event took place.
Alberta
British Colombia
Manitoba
New Brunswick
Newfoundland and Labrador
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Saskatchewan
Northwest Territories
Yukon
Where and how can I obtain the other documentation?
In Quebec
If you haven't found the required documentation in the deceased's personal belongings, you need to do the following:
- To obtain a will, contact the Chambre des notaires du Québec or the Barreau du Québec.
- To obtain a birth certificate, contact the Directeur de l'état civil.
What do I do if the beneficiary of the insurance policy is deceased?
You must provide the death certificate for the deceased beneficiary. You may also be asked to provide his or her will.
Alberta
Alberta Registries - Vital Statistics
Government Services
P.O. Box 2023
Edmonton AB T5J 4W7
Phone: (708) 427-7013 (recording)
British Colombia
BC Vital Statistics Agency
P.O. Box 9657, STN PROV GOVT
Victoria BC V8W 9P3
Phone: (250) 952-2681 (Victoria) or (604) 660-2937 (Vancouver)
Toll free: 1 800 663-8328
Fax: (250) 952-2527
Manitoba
Vital Statistics Agency
Manitoba Consumer and Corporate Affairs
254 Portage Avenue
Winnipeg MB R3C 0B6
Phone: (204) 945-3701 (switchboard) or (204) 945-2034 (recording)
Toll free within Manitoba : 1 800 282-8069 ext. 3701
Fax: (204) 945-3128
Email: vitalstats@gov.mb.ca
New Brunswick
Vital Statistics
|
In person:
Vital Statistics Office
Service New Brunswick
Suite 203 (second floor)
435 King Street
Fredericton NB
E3B 1E5 |
In writing:
Vital Statistics Office
Service New Brunswick
P.O. Box 1998
Fredericton NB
E3B 5G4
Canada |
Phone: (506) 453-2385
Fax: (506) 444-4139
Newfoundland and Labrador
Vital Statistics Division
Government Services Centre
Department of Government Services and Lands
5 Mews Place
P.O. Box 8700
St. John's NF A1B 4J6
Phone: (709) 729-3699
Fax: (709) 729-2071
Northwest Territories
Registrar-General of Vital Statistics
Department of Health and Social Services
Bag 9
Inuvik NT X0E 0T0
Phone: (867) 777-7420 or 777-7418 or 777-7400
Toll free within Canada: 1 800 661-0830
Fax: (867) 777-3197
Nova Scotia
Vital Statistics
Service Nova Scotia and Municipal Relations
P.O. Box 157
Halifax NS B3J 2M9
Phone: (902) 424-4381
Toll free within Nova Scotia: 1 877 848-2578
Fax: (902) 424-0678
Nunavut
Registrar-General of Vital Statistics
Nunavut Health and Social Services
Bag 3
Rankin Inlet NU X0C 0G0
Phone: (867) 645-8002
Toll free within Canada 1 800 661 0833
Fax: (867) 645-8092
Ontario
Office of the Registrar General
189 Red River Road
P.O. Box 4600
Thunder Bay ON P7B 6L8
Toronto and out of province: (416) 325-8305
Toll free within Ontario: 1 800 461-2156
Fax: (807) 343-7459
Email: InfoMGS@mgs.gov.on.ca
Prince Edward Island
Vital Statistics Division
Health and Social Services
126 Douses Road
P.O. Box 3000
Montague PE C0A 1R0
Phone: (902) 838-0880
Toll free: 1 877 320-1253
Fax: (902) 838-0883
Saskatchewan
Vital Statistics
Saskatchewan Health
100-1942 Hamilton Street
Regina SK S4P 3V7
Phone: (306) 787-3251
Toll free within Saskatchewan: 1 800 667-7551
Fax: (306) 787-2288
Yukon
Vital Statistics Agency
Health and Social Services
4th floor, 204 Lambert Street
P.O. Box 2703
Whitehorse YK Y1A 2C6
Phone: (867) 667-5207
Toll free within Yukon: 1 800 661-0408 ext. 5207
Fax: (867) 393-6486
Email: Vital.Statistics@gov.yk.ca