Desjardins Financial Security's mission, vision and values define its personality. They also guide its operations and ensure its growth and long-term survival.
Mission
Desjardins Financial Security' reason for being
Desjardins Financial Security's mission is to meet the changing financial security needs of individuals and groups, by offering a broad spectrum of tailor-made life and health insurance and retirement savings products and services, through employees and partners committed to ensuring the satisfaction of its customers and caisse members.
Vision
What Desjardins Financial Security wants to be and how it wants to be perceived
On the strength of our partnership and integration with Desjardins Group, our vision is to:
- Optimize our preferred relationship with the Desjardins caisse network;
- Be recognized by our distributors nationwide as a partner of choice because of the competitiveness and quality of our service offer to target markets;
- Be recognized as an organization that meets its customers’ expectations by offering them distinctive value and a positive experience in all their contacts with the Company;
- Be an organization where each and every employee is fully committed to providing customer satisfaction, achieving the Company’s growth objectives and developing his agility and ability to innovate;
- Implement processes and technologies that allow us to offer our customers and partners service and integrated solutions, while keeping our costs competitive.
Values
The principles that guide Desjardins Financial Security, its employees and its partners as they do business
A Passion for the Customer
For Desjardins Financial Security and its employees and partners, the customer always comes first. Everything we do reflects our commitment to meeting the varied and changing needs of our customers.
Integrity and Commitment
Integrity and trust are fundamental to mutual respect and success in the financial services industry. They are an integral part of the way we do business and they make our commitments to Desjardins Financial Security’s customers, partners, employees and shareholder clear and simple.
Innovation and Efficiency
The company is constantly improving the way it does business and remains open to making any necessary changes to its products, services and business processes to provide customers with simple, flexible, progressive and efficient solutions.
Importance of our Employees
Desjardins Financial Security values its employees and recognizes the important role they play in achieving the Company's objectives. That’s why we are committed to creating an environment in which our employees can thrive and develop professionally.
Collective Results
A desire to exceed expectations, teamwork, and the interdependence of business sectors, partners and employees, guarantee not only value-added results for customers, but also competitive financial performance, enabling Desjardins Financial Security to consolidate its position as a leader in the financial services industry in Canada.
Social Commitment
As a member of an extensive cooperative movement deeply rooted in the tradition of mutuality, Desjardins Financial Security cares about the welfare of the communities in which it operates. It contributes to a number of humanitarian causes, especially in the area of health, and encourages its employees to contribute as volunteers.
