Desjardins Financial Security's mission, vision and values define its personality. They also guide its operations and ensure its growth and long-term survival.

Mission

Desjardins Financial Security' reason for being

Desjardins Financial Security's mission is to meet the changing financial security needs of individuals and groups, by offering a broad spectrum of tailor-made life and health insurance and retirement savings products and services, through employees and partners committed to ensuring the satisfaction of its customers and caisse members.

Vision

What Desjardins Financial Security wants to be and how it wants to be perceived

As a member of the Desjardins Group, and in partnership with the Group and its different components, Desjardins Financial Security strives to be recognized as an insurer that is easy for customers and partners to do business with, a supplier of products and services designed to meet the changing needs of its customers, a top-rated employer, a company whose performance and efficiency make it stand out in the markets it serves, and a company that gives its shareholder returns that meet the latter's expectations.

Values

The principles that guide Desjardins Financial Security, its employees and its partners as they do business

A passion for the customer
The customer is our reason for being, the top priority for Desjardins Financial Security, its employees and its partners. Each action taken by Desjardins Financial Security employees and partners demonstrates their constant concern with meeting the varied and changing needs of customers.

Integrity and commitment
Since trust is fundamental to mutual respect and to success in the financial services industry, Desjardins Financial Security's commitments to its customers, partners and employees are made clear and simple.

Innovation and efficiency
The company is constantly improving the way it does business and remains open to making any necessary changes to its products, services and business processes to provide customers with simple, flexible, progressive and efficient solutions.

Importance of our employees
Desjardins Financial Security places high value on its employees, recognizing the essential role they play in achieving the company's objectives. It is also committed to creating an environment in which they can thrive.

Collective results
A desire to exceed expectations, teamwork, and the interdependence of business sectors, partners and employees, guarantee not only value-added results for customers, but also competitive financial performance, enabling Desjardins Financial Security to consolidate its position as a leader in the financial services industry in Canada.

Social commitment
Having the values of mutuality in its background, and being part of an extensive cooperative movement, Desjardins Financial Security cares about the welfare of the communities in which it operates. It contributes to a number of humanitarian causes, especially in the area of health, and encourages its employees to contribute as volunteers.